What is DolphinChat?
DolphinChat is a conversational AI platform for building rich conversational experiences to enable seamless communication between organizations and consumers.
DolphinChat helps organizations to scale efficiently by providing 24*7 support, automating repetitive consumer queries, converting boring forms to interactive experiences for lead generation. This helps organizations to improve customer service, increase team efficiency, enhance customer experience and personalize the communication with consumers.
Maintaining 24/7 support is a distant reality
Agent time wasted on same, repetitive queries
Customers are frustrated while waiting for assistance
Customers find it hard to navigate on your website
Maintain 24/7 support easily with automated chat
AI handles simple, repetitive queries
The chatbot provides instant assistance to customer queries
Chatbot helps visitors to navigate your website
Personalize conversations at every step
of the customer's journey
Connect with your customers on the channel on their choice. Get in touch with your potential customer over channels like Facebook & WhatsApp.
Personalize your marketing efforts, collect & qualify leads automatically and send instant response to your customers with DolphinChat.
Build better customer experiences,
re-engage customers with personalized promotions lifelong relationships.
Be where your customers are
Establish your presence & maximize output using automated conversations
Improve your CSAT
Delight your customers with instant answers and a personalized service 24/7.
Faster Response Rate
Never let a customer go without an answer. Reply instantly to all customers using DolphinChat.
Better Customer Retention
Build relationships with your customers through interactive and tailored content, conversations.
Enhance Lead Generation
Automatically collect, qualify and chat with your potential customers. Direct leads to your sales team.
Deliver a personalized experience by targeting audience demographics & user information.
Reduce Support Cost
Most frequently asked questions so your support agents can focus on more important tasks.
Get more out of the tools you already use
The Way we Make it Happen
Our team understands the business use-case, objectives & your targets to determine an implementation plan. A DolphinChat expert designs interactive conversational scripts and a procedural flow for the chatbot. We also offer design customization in terms of logos, colour, fonts & branding.
Our team implements the plan and develops your chatbot that fulfills the business use-case requirements. The chatbot is built to achieve your goals, objectives as well as the functionalities required. NLP is layered in for more advanced and intelligent chatbots.
Integration of the chatbot is done with the front-end channels as well the DolphinChat dashboard. Our team also integrates the 3rd party applications with your chatbot and gets it ready for the real world. After doing thorough testing at all levels, the chatbot is launched.
Monitor the conversations happening on the chatbot in real-time & send alerts to your team based on automated triggers. Use the Human Handover feature to initiate Live Chat with your customers. Re-train the chatbot using the conversation data collected on the DolphinChat dashboard.